Payment gateway Technical Support

Job Title Payment gateway Technical Support
Department Cards and eBanking
Reporting to Unit Head – Ecommerce Operations

Main Role (Overall Accountability)
Plan, organize and provide high quality support to merchant acquiring sales teams/merchant outlets throughout the Sales closure phase to ongoing merchant service phase through robust infrastructure provision and process management discipline. The jobholder is expected to deliver exceedingly high standards of service levels to help the bank to achieve the overall Cards and Commercial segment strategy in compliance with the Merchant acquiring policy, Bank’s corporate credit guidelines, CBO and Payment scheme regulatory boundaries.

Principal Accountabilities
Objective: Payment Gateway Operational and Technical Task:

A. Payment Gateway Technical Task:
• Assist Merchant on Integration with SmartPay, OmanNet, Cybersource and MPGS
with third party PLUGIN – Magento, WooCommerce, NET, PHP, JAVA and Node.js, IOS and Android Plugin.
• Support on PG APIs implementation – PG Tokenization, (Direct Debit) SI on-demand, Inquiry and Refund API
• Gather technical information required by Merchant and Vendor to develop and Integrate feature related to PG.
• Technical meet with Merchant and Vendor.
• Develop projects for acquiring business.

B. Payment Gateway Operational Task:
• Assist Merchant with Smartpay, OmanNet, Cybersource and MPGS Gateway Operational query, assist Merchant on configuring the test/live account.
• Ensure Merchant perform Integration and testing smoothly.
• Follow Up with internal team and Risk Team for Live account configuration.
• Ensure and assist Merchant for Go Live Process, Migration to production and Pilot testing.
• Train Merchant on SmartPay, OmanNet and Cybersource Merchant Panel.
• Transaction Monitoring in SmartPay, OmanNet, Cybersource and MPGS for Transaction Ratio, find if any issue with transaction then take necessary steps to resolve it.
• SmartPay production enhancement and Issues – Raise issue related to SmartPay production system to IT team and Vendor.

Personnel Specifications
 Bachelor Degree
 Good communication with merchants/customers
 Pleasing personality with good interpersonal skills