SPECIALIST ACCOUNT MANAGER

ROLE OBJECTIVE Specialist, Account Manager is responsible for managing assigned enterprise and Oil&Gas clients, driving both retention and revenue expansion through consistent engagement, new business, and strategic cross-sell / upsell.This role acts as the primary client interface — ensuring client satisfaction, identifying business opportunities, and collaborating with internal teams to deliver growth and strengthen long-term partnerships.RESPONSIBILITIESClient Relationship & RetentionServe as the single point of contact for assigned clients, ensuring satisfaction, timely renewals, and proactive risk mitigation.Conduct governance meetings, account reviews, and client feedback sessions.Understand client strategy, IT roadmap, and procurement priorities to anticipate upcoming needs.Revenue Growth & ExpansionIdentify and qualify cross-sell and upsell opportunities across Otech’s offerings (data center, cloud, cybersecurity, managed services, IOT, SI).Prepare account development plans outlining revenue targets, expansion opportunities, and risk management actions.Partner with Pre-sales and Finance to develop expansion proposals, focusing on opening new business opportunities and identifying upsell and cross-sell potential.Proactively drive new logo acquisition by identifying and engaging prospective customers.Make sure renewal cycles including approvals, commercials, and documentation aligned with renewal team.Track account P&L, billing, and collections to ensure sustained profitability.Operational Coordination & GovernanceMaintain account health dashboards with metrics like NPS, renewal pipeline, receivables, and client issues, in coordination with revenue operationsCollaborate with delivery, service management, and legal to address operational or contractual challenges.Ensure accurate CRM updates and account documentation for reporting and forecasting, in coordination with revenue operationsClient Advocacy & Growth EnablementDevelop client case studies and reference stories showcasing delivered impact.Support marketing and sales leadership by providing insights on client satisfaction, service gaps, and expansion potential.