SENIOR MANAGER STRATEGY PLANNING & PROCESS DEVELOPMENT

<div style="border-top: none; border-right: none; border-left: none; border-image: initial; border-bottom: 1pt solid windowtext; padding: 0in 0in 1pt; font-size: 14px;" id="isPasted" fr-original-style="mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.0pt; mso-border-bottom-alt:solid windowtext .5pt;padding:0in 0in 1.0pt 0in;"><p style="border: none; padding: 0in; font-size: 14px;" fr-original-style="border:none;mso-border-bottom-alt:solid windowtext .5pt; padding:0in;mso-padding-alt:0in 0in 1.0pt 0in;"><strong fr-original-style="" style="font-weight: 700;">ROLE OBJECTIVE&nbsp;</strong></p><p style="text-align: justify; border: none; padding: 0in; font-size: 14px;" fr-original-style="text-align:justify;border:none;mso-border-bottom-alt: solid windowtext .5pt;padding:0in;mso-padding-alt:0in 0in 1.0pt 0in;">Sr. Manager, Strategy Planning &amp; Process Development will lead the annual strategy cycle and drive operational excellence across Lead‑to‑Order, Order‑to‑Cash and Hire‑to‑Retire processes for Otech’s core businesses - data centre, cloud services, cybersecurity and system integration. The role will partner with management/shareholders and functional leaders to translate strategic direction into OKRs, the Annual Operating Plan (AOP), budgets and execution roadmaps; govern an enterprise portfolio of initiatives; and establish process model governance, KPI cadences and continuous‑improvement programs that reduce cycle times, improve quality, accelerate service activation/provisioning, improve billing accuracy/DSO, and strengthen compliance.</p><p style="text-align: justify; border: none; padding: 0in; font-size: 14px;" fr-original-style="text-align:justify;border:none;mso-border-bottom-alt: solid windowtext .5pt;padding:0in;mso-padding-alt:0in 0in 1.0pt 0in;">The Sr. manager will build an agile, data‑driven culture and manage a small team to deliver measurable business outcomes.</p><p style="text-align: justify; border: none; padding: 0in; font-size: 14px;" fr-original-style="text-align:justify;border:none;mso-border-bottom-alt: solid windowtext .5pt;padding:0in;mso-padding-alt:0in 0in 1.0pt 0in;"><strong fr-original-style="" style="font-weight: 700;">RESPONSIBILITIES</strong></p></div><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;"><strong fr-original-style="" style="font-weight: 700;">Strategy development, planning and monitoring</strong></p><ul style="margin-top: 0in; font-size: 14px;" type="disc" fr-original-style="margin-top:0in;"><li style="margin-top:3.0pt;margin-bottom:3.0pt;text-align: justify;line-height:130%;mso-list:l1 level1 lfo1;tab-stops:list .5in;">Support the development, review, and refresh of corporate strategy in collaboration with business leaders</li><li style="margin-top:3.0pt;margin-bottom:3.0pt;text-align: justify;line-height:130%;mso-list:l1 level1 lfo1;tab-stops:list .5in;">Conduct environmental scans, market analysis, and benchmarking to inform strategic choices</li><li style="margin-top:3.0pt;margin-bottom:3.0pt;text-align: justify;line-height:130%;mso-list:l1 level1 lfo1;tab-stops:list .5in;">Convert strategy into OKRs and Annual Operating Plan (AOP) with budgets and owners; align with capacity plans, product roadmap, pricing and channel/partnership motions.</li><li style="margin-top:3.0pt;margin-bottom:3.0pt;text-align: justify;line-height:130%;mso-list:l1 level1 lfo1;tab-stops:list .5in;">Drive realization via stage‑gated execution of strategic initiatives</li><li style="margin-top:3.0pt;margin-bottom:3.0pt;text-align: justify;line-height:130%;mso-list:l1 level1 lfo1;tab-stops:list .5in;">Enforce Delegations of Authority (DOA), investment stage‑gates, and audit‑ready documentation; prepare IC/board materials as required.</li></ul><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;"><strong fr-original-style="" style="font-weight: 700;">Business Performance &amp; KPIs</strong></p><ul style="margin-top: 0in; font-size: 14px;" type="disc" fr-original-style="margin-top:0in;"><li style="margin-top:3.0pt;margin-bottom:3.0pt;text-align: justify;line-height:130%;mso-list:l4 level1 lfo2;tab-stops:list .5in;">Define and monitor company-wide KPIs aligned with strategic objectives and transformation programs</li><li style="margin-top:3.0pt;margin-bottom:3.0pt;text-align: justify;line-height:130%;mso-list:l4 level1 lfo2;tab-stops:list .5in;">Prepare executive dashboards and insights to support data-driven decision-making</li><li style="margin-top:3.0pt;margin-bottom:3.0pt;text-align: justify;line-height:130%;mso-list:l4 level1 lfo2;tab-stops:list .5in;">Track progress of strategic initiatives and recommend course corrections as needed</li><li style="margin-top:3.0pt;margin-bottom:3.0pt;text-align: justify;line-height:130%;mso-list:l4 level1 lfo2;tab-stops:list .5in;">Track pipeline growth, win/loss rates, annual run rate, utilization, churn/expansion, DSO, billing accuracy, activation lead time, NPS/CES; publish executive dashboards and insights.</li></ul><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;"><strong fr-original-style="" style="font-weight: 700;">Process Development &amp; Optimization</strong></p><ul style="margin-top: 0in; font-size: 14px;" type="disc" fr-original-style="margin-top:0in;"><li style="margin-top:3.0pt;margin-bottom:3.0pt;text-align: justify;line-height:130%;mso-list:l0 level1 lfo3;tab-stops:list .5in;">Map, assess, and redesign core business processes to improve efficiency, agility, and quality</li></ul><p style="margin: 3pt 0in 3pt 56.7pt; text-align: justify; text-indent: -21.25pt; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:56.7pt;text-align:justify;text-indent:-21.25pt;line-height:130%; mso-list:l0 level1 lfo3;tab-stops:list 56.7pt;"><strong fr-original-style="" style="font-weight: 700;">Lead‑to‑Order (L2O):</strong> Definitions, solution scoping; approvals (DOA); contract readiness.</p><p style="margin: 3pt 0in 3pt 56.7pt; text-align: justify; text-indent: -21.25pt; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:56.7pt;text-align:justify;text-indent:-21.25pt;line-height:130%; mso-list:l0 level1 lfo3;tab-stops:list 56.7pt;"><strong fr-original-style="" style="font-weight: 700;">Order‑to‑Cash (O2C):</strong> order acceptance; service activation/provisioning, change orders; usage/subscription/milestone billing; credit control &amp; collections.</p><p style="margin: 3pt 0in 3pt 56.7pt; text-align: justify; text-indent: -21.25pt; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:56.7pt;text-align:justify;text-indent:-21.25pt;line-height:130%; mso-list:l0 level1 lfo3;tab-stops:list 56.7pt;"><strong fr-original-style="" style="font-weight: 700;">Hire‑to‑Retire (H2R):</strong> technical onboarding, mandatory training/certifications, payroll and clearance.</p><ul style="margin-top: 0in; font-size: 14px;" type="disc" fr-original-style="margin-top:0in;"><li style="margin-top:3.0pt;margin-bottom:3.0pt;text-align: justify;line-height:130%;mso-list:l0 level1 lfo3;tab-stops:list .5in;">Facilitate process harmonization across functions using standard methodologies (e.g., Lean, Six Sigma)</li><li style="margin-top:3.0pt;margin-bottom:3.0pt;text-align: justify;line-height:130%;mso-list:l0 level1 lfo3;tab-stops:list .5in;">Identify automation or digitization opportunities to reduce manual effort and improve outcomes</li></ul><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;"><strong fr-original-style="" style="font-weight: 700;">Governance &amp; Operating Model</strong></p><ul style="margin-top: 0in; font-size: 14px;" type="disc" fr-original-style="margin-top:0in;"><li style="margin-top:3.0pt;margin-bottom:3.0pt;text-align: justify;line-height:130%;mso-list:l3 level1 lfo4;tab-stops:list .5in;">Support development of governance structures, RACI matrices, and performance accountability models</li><li style="margin-top:3.0pt;margin-bottom:3.0pt;text-align: justify;line-height:130%;mso-list:l3 level1 lfo4;tab-stops:list .5in;">Maintain the enterprise initiative portfolio (charters, value cases, dependencies, risks); chair monthly/quarterly reviews.</li><li style="margin-top:3.0pt;margin-bottom:3.0pt;text-align: justify;line-height:130%;mso-list:l3 level1 lfo4;tab-stops:list .5in;">Define operating models and process ownership structures for new business functions or services</li><li style="margin-top:3.0pt;margin-bottom:3.0pt;text-align: justify;line-height:130%;mso-list:l3 level1 lfo4;tab-stops:list .5in;">Incorporate Internal Audit recommendations; maintain decision logs and control evidence.</li></ul><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;"><strong fr-original-style="" style="font-weight: 700;">Agile coaching and ways of working</strong></p><ul fr-original-style="" style="font-size: 14px;"><li>Establish Scrum/Kanban for cross‑functional squads (Quote‑to‑Activate, Bill‑to‑Collect, Hire‑to‑Onboard); define ceremonies, WIP limits and definitions of ready/done</li><li>Coach leaders and teams; measure throughput/lead time and adoption.</li></ul><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;"><strong fr-original-style="" style="font-weight: 700;">Change management and enablement&nbsp;</strong></p><ul fr-original-style="" style="font-size: 14px;"><li>Execute comms and adoption plans; deliver training on new processes and OKR/AOP practices; provide hypercare during go‑lives.</li><li>Maintain a central repository of strategies, process maps, SOPs and playbooks.</li></ul><p style="margin: 3pt 0in; text-align: justify; line-height: 130%; font-size: 14px;" fr-original-style="margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt; margin-left:0in;text-align:justify;line-height:130%;"><strong fr-original-style="" style="font-weight: 700;">Stakeholder Engagement &amp; Communication</strong></p><ul style="margin-top: 0in; font-size: 14px;" type="disc" fr-original-style="margin-top:0in;"><li style="margin-top:3.0pt;margin-bottom:3.0pt;text-align: justify;line-height:130%;mso-list:l6 level1 lfo5;tab-stops:list .5in;">Prepare strategic reports and presentations for C-suite and Board</li><li style="margin-top:3.0pt;margin-bottom:3.0pt;text-align: justify;line-height:130%;mso-list:l6 level1 lfo5;tab-stops:list .5in;">Facilitate cross-functional alignment and manage communications around key initiatives</li></ul>