IT Support & Security Specialist

MAIN TASKS:Provide comprehensive technical support for hardware, software, & communication tools to all office & field staff.Manage the full lifecycle of user accounts, including onboarding, offboarding, and access permissions.Monitor security logs and alerts to identify, investigate, and mitigate potential cybersecurity threatsDeploy and maintain endpoint protection tools, such as antivirus, EDR, and disk encryption.Manage and troubleshoot local area network (LAN) and wireless connectivity within the office environment.Assist in the implementation and enforcement of corporate IT security policies and procedures.Conduct regular vulnerability scans and coordinate the patching of workstations and office software.Maintain an accurate inventory of all IT assets, including laptops, mobile devices, and peripherals.Deliver basic cybersecurity awareness training to employees to reduce the risk of phishing and social engineering.Support the Systems & Cloud Administrator in maintaining office-based backup solutions and recovery tests.Document all support requests and technical resolutions within the company’s ticketing system.Requirements QUALIFICATIONS: Proven ability to troubleshoot Windows environments and Microsoft 365 applications.Hands-on experience with firewall management and VPN configuration for secure remote access.Solid understanding of networking protocols, including TCP/IP, DNS, and DHCP.Familiarity with security frameworks (such as NIST or ISO 27001) as applied to corporate IT.Ability to communicate technical concepts clearly to non-technical staff.Experience using ticketing systems and remote monitoring (RMM) tools.Strong analytical mindset with a focus on proactive problem-solving.Must be Oman residentEDUCATIONAL: Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a closely related field.EXPERIENCE: Minimum of 4–6 years of experience in an IT support role, with at least 1–2 years specifically focused on or involving junior-level cybersecurity responsibilities.Experience working within a structured ICT department (ideally in a utility or service-oriented sector) is an advantage.Job Purpose The IT Support & Security Specialist serves as the primary guardian of the company’s digital workplace, ensuring that end-users remain productive while the corporate network and data remain secure. This role balances responsive technical troubleshooting with proactive security monitoring, bridging the gap between daily hardware/software support and the implementation of essential cybersecurity protocols.