Role PurposeLead the Operations & Maintenance of water and wastewater services across , ensuring safe, reliable, and high-quality service delivery across the full value chain.Drive operational performance, asset reliability, and continuous improvement, while managing a large organisation and optimising outsourced service delivery, in close coordination with NAMA entities managing other clusters and cross-functional activities.Key ResponsibilitiesOperations: Oversee O&M of plants, networks, pumping and storage; ensure service continuity and complianceEnsure / facilitate the implementation of performance & transformation plans (NRW, Energy, etc. ) in collaboration with the technical & performance department.Asset Management: Implement maintenance strategies and support asset lifecycle optimisationContractors: Manage outsourced activities, ensuring performance, quality of works, and cost control; assess insourcing opportunitiesNRW: Contribute to NRW and efficiency programs with Technical DirectionLeadership: Lead and develop a large organisation (>350 staff)Interfaces: Proactively coordinate with NAMA ) and central functions (technical, planning, customer, etc.) and relevant external stakeholders.Governance: Ensure QHSE compliance, risk management, and emergency preparednessExpected OutcomesReliable and continuous water & wastewater services across Cluster 1Strong operational performance and asset reliabilityEffective coordination with NAMA central functions and other clustersHigh performance of contracted activities and optimised delivery modelCompliance with quality, environmental, and safety standardsEffective NRW contribution (with Technical Direction)Engaged and high-performing workforceRequirementsEngineering degree12+ years in water/wastewater operationsExperience managing large O&M activities, contractors and teamsStrong capability in complex organisational interfaces (multi-entity environments)Proven leadership in operational and performance-driven environments
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