Skin Therapist

Job DescriptionRoles & ResponsibilitiesService Delivery
Service to be performed to the clients (irrespective of genders)
Services are related to Skin, Hair & Body (Laser, Peels, Body
Services, Facial treatments & others)
Perform the services as per Kaya SOP standards.
Conduct pre-checks for the treatment before beginning the client
session.
Explain service/procedure process, benefits, machines used, pre
and post treatment care, etc. to the client; For existing client,
check on previous session experience before conducting the
session;
Gauge the need for Doctor Intervention, if required during or
after service.
Assisting Doctors for Doctor led services
MOH related formalities to be performed.
Service Hours
Productivity of the
Practioner
Efficacy of Service
Driving Business
Cross sell/ Upsell services & products and maintain stock with the
objective of achieving smooth clinic operations, enhancing client
satisfaction and retention within the limits imposed by Kaya
operations processes and local regulatory requirements.
Need identification and analysis of client skin, hair and body.
Drive Inputs by highlighting client concern and recommending
dermatologist meet up.
Recommend service line basis the initially diagnosis of client’s
skin and suitable services.
Out calling the existing serviced clients for appointments.
Achieving Individual Sales Target & Clinic Target
Laser, Product, Skin
Glow, Body Solutions
Individual billing
No. of converted clients
to meet ups.
Consumption/
Utilization to be
min.80%

System & Process
Orientation
Seek client signature on consent form prior to service; Prepare
and sign Therapy sheet for laser, facial, etc.;
Seek Doctor review and counter signature on Therapy sheet,
especially Laser; File the documents in the client file;
Perform job related tasks/activities with consistency, accuracy
and thoroughness
Support in Stock management process of the clinic.
Participate in refresher trainings for therapies as nominated by
CM.
Perform services to customer with utmost care and diligence in
accordance with the training instructions, Standard Operating
Procedures and guidelines provided
Responsible to report misconducts and incidents of violation of
Kaya Code of Conduct (COC)/ SOP at clinic level.
Making Callouts to clients as per CM instructions.
Process Audit Scores
COC Adherence Score
Customer
Experience
Management
To ensure a high degree of Customer experience for all customers
visiting the clinic thus upholding Kaya’s promise of a world class
skin care clinic.
Explain and recommend Need Based treatment for clients;
Prepare the client for Doctor led procedures and call the Doctor;
NPS Scores
Customer Feedback
Client Retention
Mystery Audits
Explain medication / products recommended by Doctors (post
doctor session) to clients;
For laser, follow up with client regarding the skin reactions, if any
Prepare, deliver and take feedback on services delivered