Unit Head E-Channels

<p><strong>Job Title</strong> Unit Head E-Channels</p>
<p><strong>Branch /Dept</strong>. IT Business Solution &amp; Application</p>
<p><strong>Reporting to Head </strong>– eChannels Application</p>
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<p><strong>Job Brief:</strong></p>
<p>This is a senior Techno-Functional role with the combination of business, technical knowledge and experience as well as Management and leadership skills; Proficiency in banking and finance domain&nbsp;</p>
<p>especially with exposure to Digital channels is an essential requirement for this role. This role demands expertise in project and software management lifecycles.</p>
<p>• Be a single point of contact for business and serve as an active link between Business and IT- Technology team</p>
<p>• Liaise with Business in finalizing, prioritizing and delivering the business requirements</p>
<p>• Handle feasibility / viability studies for new projects with specific focus on Digital channels</p>
<p>• Technology enhancement as per the change management process.</p>
<p>• Ensure Audit / Regulatory compliance</p>
<p>• Management reporting</p>
<p>• Represent digital transformation team in project steering committee including C-level executives</p>
<p>• Vendor and contract management.</p>
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<p>Also responsible for eChannels Applications of the Bank. The Applications referenced here consists of the following and any other new support systems the bank may implement for the business:</p>
<p>• Mobile Banking (OCH) Infosys &amp; Internet Banking (OCH) Infosys</p>
<p>• OneSpan ( VASCO )</p>
<p>• Mobile Wallet</p>
<p>• SMS Application</p>
<p>• Corporate Adapter &amp; B2B</p>
<p>• Call center systems</p>
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<p><strong><ins>Responsibility / Accountability</ins></strong></p>
<p>1. Technical and Business Support:</p>
<p>• To manage and support implementation of banking and transformation projects esp. related to Digital channels space</p>
<p>• Establish and maintain relationships with business units/ operations</p>
<p>• SPOC for Business to understand their requirements from a Business perspective and suggest viable technical solutions</p>
<p>• Manage business expectations, negotiate with business, priorities and deliver viable solutions on schedule</p>
<p>• Study the requirements provided by Business, and do perform a detail impact analysis on the change requests.</p>
<p>• Will use the Bank’s methodology for the Software Development Life Cycle including any Software Engineering tool if necessary approved by Bank.</p>
<p>• Must set milestones for activities undertaken to improve the overall performance and coordinate between various teams as required for technology implementation / enhancements.</p>
<p>• Liaise with the Project Managers/PMO/ Business team for timely completion of tasks as per the set rules of Bank’s Quality Management System.</p>
<p>• Engage with Technology, training, PMO and branches to ensure system roll-out is done as per requirements</p>
<p>• Achieve well-documented and controlled development so that clarity and transparency is maintained within the application taken in for enhancement.</p>
<p>• The resource will cooperate with other team members; contribute ideas to help the team become more effective.</p>
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<p><strong><ins>Leadership and Team Management:</ins></strong></p>
<p>• Planning and managing eChannel’s team’s / resources</p>
<p>• Set objectives and define clear roles and responsibilities. Provide required support and coaching to the team</p>
<p>• Transfer Domain expertise to the team and enable cross functional knowledge sharing within the team.</p>
<p>• Groom local talents and assure successors development at all levels</p>
<p>• Support new product Roll-out.</p>
<p>• Enhance the process to ensure agility and speed to market</p>
<p>• Lead, mentor, and develop a team of application support specialists, ensuring high performance, and professional growth.</p>
<p>• Foster a culture of collaboration, accountability, and continuous improvement within the team.</p>
<p>• Build and lead a high-performing team of technical specialists.</p>
<p>• Manage resource allocation and capacity planning&nbsp;</p>
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<p><strong><ins>Managerial activities:</ins></strong></p>
<p>• Track and Manage all technical risks and dependencies across project assigned.</p>
<p>• Resource Management – planning, tracking &amp; utilization of resources</p>
<p>• Budget &amp; Cost control</p>
<p>• Processing of vendor payments, reporting of MIS</p>
<p>• Managing Audit / Compliance requirements</p>
<p>• Handle activities related to Training&nbsp;</p>
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<p><strong><ins>Vendor and Stakeholder Management:</ins></strong></p>
<p>• Manage relationships with third-party vendors, ensuring service level agreements (SLAs) are met.</p>
<p>• Collaborate with internal stakeholders, including IT, operations, and business units, to align support activities with organizational goals.</p>
<p>• Provide regular updates to senior management on system performance, incidents, and improvement initiatives.</p>
<p>• Participate and contribute to the department’s budget planning, and ensure AMC contracts are frequently reviewed and renewed, and the due invoices are processed on time.</p>
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<p><strong><ins>Audit &amp; Compliance Management</ins></strong></p>
<p><strong>• </strong>Oversee the preparation and execution of internal and external audit processes.</p>
<p>• Maintain documentation of all system controls, procedures, and compliance requirements.</p>
<p>• Coordinate responses to audit findings and implement necessary remediation measures.</p>
<p>• Assign responsibility and deadlines for addressing the audit findings, and track the progress on regular basis to avoid overdues.</p>
<p>• Develop and maintain relationships with auditors and regulatory bodies.</p>
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<p><strong><ins>System Maintenance.</ins></strong></p>
<p>• Must ensure that EChannels Applications availability without any service interruption.</p>
<p>• Ensure timely application maintenance and housekeeping of all EChannels Applications are well defined and executed</p>
<p>• Proactive management and monitoring of the area and systems to assure 24/7 availability and resilience</p>
<p>• Must ensure that a detailed root cause analysis of any issue is carried out and viable solution is recommended with the help of application vendors.</p>
<p>• 24/7 team availability on issues and scheduled &amp; unscheduled activities.</p>
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<p><strong><ins>System Enhancements.</ins></strong></p>
<p>• Must ensure that the support team adheres to Bank’s standards, policies, and procedures.</p>
<p>• Must set milestones for the activities undertaken by the support team and coordinate between various groups within Bank Muscat IT department for resolution of any issues.</p>
<p>• Must assist the support team in making proper decisions, using right tools and methodology to carry out their duties effectively and efficiently.</p>
<p>• Must review the eChannels architecture, the design, specifications and technical documents related to any enhancement.</p>
<p>• Research and evaluate emerging technologies and trends and suggest course of action to IT Management.</p>
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<p><strong><ins>Projects.</ins></strong></p>
<p>• lead digital transformation and change management teams on projects related to EChannels&nbsp;</p>
<p>Applications and provide required guidance and support.</p>
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<p><strong><ins>Skills and Abilities:</ins></strong></p>
<p>• Min 10 years of eChannels support and projects in banking with exposure and cross functional understanding of other banking systems</p>
<p>• Advanced Knowledge in Digital banking applications is a must with appropriate technical and functional expertise.</p>
<p>• In depth knowledge of Digital business, technology and Retail or Corporate channels like Internet, Mobile and Wallet Knowledge is essential.</p>
<p>• Software development lifecycle and should follow standard development process such as code review, creating/executing unit test cases etc.</p>
<p>• Strong experience in backend development including data analysis, data modelling, design and implementation.</p>
<p>• Excellent communication, documentation, negotiation, presentation, and problem solving.</p>
<p>• Strong in relationship and stakeholder management</p>
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<p><strong><ins>Education:</ins></strong></p>
<p>• A university degree in any discipline</p>
<p>• Master’s Degree / MBA / PMP preferred</p>
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<p><strong><ins>Other preferences:</ins></strong></p>
<p>• Experience in banking environment in Middle East is preferred.</p>
<p>• Experience in Infosys product (OCH and DEH)</p>
<p>• Experience in call center systems/infrastructure</p>
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