E-commerce Sales Executive Confidential

Job DescriptionRoles & ResponsibilitiesManage and respond promptly to customer inquiries عبر:Manage WhatsApp inquiryManage Facebook inquiryManage Instagram inquiryEngage with customers professionally to understand their needs and convert inquiries into salesProcess and manage website orders, including:Order confirmationCoordination with warehouse/logisticsEnsuring timely order fulfillmentMaintain accurate records of customer interactions and sales transactionsHandle customer complaints and provide appropriate solutions in a timely mannerFollow up with customers to ensure satisfaction and encourage repeat businessSupport marketing campaigns and promotions on social media platforms