Cashier

Job description / Role

Job Type
Full Time

Job Location
Oman

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
Customer Service

Company Industry
Retail

Position objective
The position is responsible for generating sales and delivering customer service at its best.
Support other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the store management team.

Key responsibilities

Hospitality and guest service

Provide important visual cues for guests that make a positive first impression, e.g., wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.
Follow the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.
Deliver consistent and outstanding guest service through a friendly attitude, attentive behavior, and strong product knowledge.
Enhance the guest experience by following the S.E.T. principles: Smile, Eye Contact, Thank You.
Use proper procedures to ensure the accuracy of every order for every guest.
Ensure every guest receives a prompt and warm greeting within 5 seconds at the front counter and drive-thru.
Maintain speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.
Promptly execute service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
Listen carefully to guests and apologize for the experience in the case of a complaint.

Store operations

Follow all operations standards and guidelines for preparation of products according to training and instructional materials provided.
Prepare all products as required, following the order monitor to ensure the accuracy of every order.
Communicate showcase and product needs to ensure proper product availability for guests.
Regularly take temperatures of the required products and record in the Time & Temperature Log.
Participate in and attend all store meetings and other related functions.
Follow all restaurant policies, procedures, and standards.
Maintain the front counter by keeping it clean, organized, stocked, and ready for rush periods in the restaurant.
Follow proper hand washing techniques and all sanitation guidelines; complete all sanitation tasks as outlined by the Store Manager.

Cashiering

Receive payment by cash, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, or change to customers correctly.
Count money in the cash till at the beginning of shifts to ensure that amount is correct and there is adequate change.
Maintain clean and orderly checkout areas.

Health & safety

Work in compliance with occupational health and safety legislation.
Know, understand, and follow safe work practices and procedures.
Use or wear personal protective equipment or clothing as required.
Report all injuries/illnesses, accidents, unsafe conditions, security incidents, and any contravention of health and safety legislation, policies, and procedures to the Restaurant Manager or Restaurant Owner.
Do not operate any equipment, machine, device, or thing, or otherwise work in a manner that will endanger anyone.

About the Company
The Apparel Group is a global fashion and lifestyle brand conglomerate residing on the crossroads of a modern economy - Dubai, UAE. The mercurial growth in the last 17 years has been by acquiring a host of world class fashion labels from around the world - Nine West, Tommy Hilfiger, Kenneth Cole, Aldo & Tim Hortons just to name a few.

Today the group caters to thousands of eager shoppers through its over 1530 stores, 75 International brands and employing 12,000 multi cultural staff in over 4 continents. Apparel believes in turning dreams in to reality and we give everyone - our customers, our stakeholders, our employees - an equal opportunity to do so.

Apparel group has carved its strong presence not only in the UAE, Kuwait, Qatar, Bahrain, Oman, and Saudi Arabia but opened thriving gateways to market in India, South Africa, Poland, Singapore, Jordan, Indonesia, Thailand and Malaysia. Additionally, clear strategies are in place to enter emerging markets such as Hungary, Pakistan, Egypt and Philippines.

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