Programme Manager

Role Overview
The Program Manager (JS8) is accountable for the end-to-end delivery and performance of complex programs within the VM02 customer account. The role ensures alignment between customer business objectives, contractual commitments, and Ericsson delivery execution, driving value, transformation, and operational excellence across multiple projects and delivery streams.Operating at a senior level, the Program Manager leads cross-functional teams, ensures governance compliance, and acts as a trusted partner to senior customer stakeholders, with full responsibility for program outcomes including financial, operational, and strategic targets.Key Responsibilities
Program Leadership & DeliveryOwn end-to-end program execution across multiple projects, ensuring delivery to scope, time, cost, and quality targetsTranslate contractual agreements into integrated delivery plans and execution strategiesDrive delivery excellence, proactively managing risks, dependencies, and escalations in a complex environmentEnsure strong alignment between pre-sales commitments and delivery executionCustomer & Stakeholder ManagementAct as primary escalation point and trusted advisor for VM02 senior stakeholdersBuild and maintain strong executive relationships, ensuring transparency and alignment on program objectivesLead governance forums, steering committees, and customer reviewsEnsure customer satisfaction and long-term partnership growthFinancial & Commercial AccountabilityOwn program P&L, including revenue, cost, margin (unadjusted margin), and forecastingDrive financial performance through rigorous cost control, resource optimization, and risk managementIdentify opportunities for efficiency and add on salesGovernance, Compliance & Risk ManagementEnsure full adherence to Ericsson Group directives, legal, financial, and E+OHS requirementsMaintain high standards of data accuracy, reporting, and audit readinessLead program-level risk, issue, and dependency management across all delivery streamsEnsure compliance with data security, privacy, and regulatory obligationsLeadership & Team DevelopmentLead and develop multi-disciplinary, geographically distributed teamsProvide coaching, mentoring, and performance management to senior project managers and delivery leadsFoster a high-performance, accountable, and inclusive team cultureEnsure effective resource planning and capability development across the programKey Skills & Competencies
Strong program and portfolio management expertiseAdvanced stakeholder and customer relationship managementProven financial and commercial acumenRobust understanding of logistics, design and integration services, NPI and trialsExcellent communication and executive presentation skillsStrong risk management and decision-making capabilityExperience & Qualifications
Degree in Engineering, Telecommunications, IT, or equivalentExtensive experience managing large-scale, complex programs in telecom or managed servicesDemonstrated leadership of multi-project, multi-team environmentsProven success in customer-facing delivery rolesProject/program management certification (e.g., PRINCE2, PMP) preferredExperience within strategic customer accounts (e.g., Tier-1 operators like VM02) highly desirableWhy join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.Primary country and city: United Kingdom (GB) || ReadingReq ID: 785602