CCB Functional Support

Nama Water Services (Oman Water and Wastewater Services Company) is pleased to announce a "Training for Employment" , in collaboration with its contracted companies that offer permanent job opportunities in the water and wastewater sector.

Job Title: CCB Functional Support
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Reports To: IT / Systems Manager
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Job Details
• Number of Vacancies: 3 Position
• Salary Range: OMR 500 – 620 per month
• Work Location: All governorates of Oman except Dhofar (Preference will be given to applicants from the local governorate)
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Job Purpose
The CCB Functional Support role is responsible for providing functional and operational support for the CCB system, ensuring smooth day-to-day system operations, assisting users, and supporting business processes through effective system usage and coordination with technical teams.
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Key Responsibilities
• Provide functional support for CCB system users and ensure smooth system operation.
• Handle user inquiries, incidents, and service requests related to the system.
• Assist in troubleshooting and resolving functional and basic system issues.
• Support users in system navigation, data entry, and transaction processing.
• Monitor system usage and report issues or irregularities to relevant teams.
• Coordinate with technical teams for escalation and resolution of complex issues.
• Support system testing, upgrades, enhancements, and implementation activities.
• Maintain user manuals, documentation, and support procedures.
• Ensure data accuracy and proper system usage across departments.
• Assist in training new users and supporting onboarding activities.
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Qualifications
• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field.
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Experience
• Practical Experience: 0 (No prior work experience required)
• Fresh graduates are welcome to apply.
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Technical Skills
• Basic understanding of enterprise systems (CCB system knowledge is an advantage).
• Familiarity with system support and troubleshooting concepts.
• Basic knowledge of Microsoft Office applications.
• Ability to learn and adapt to new systems quickly.
• Understanding of data entry and system workflows.
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Soft Skills
• Strong communication and interpersonal skills.
• Good problem-solving abilities.
• Attention to detail and accuracy.
• Ability to work under supervision and follow procedures.
• Teamwork and customer service mindset.
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Working Conditions
• Office-based work environment.
• Coordination with multiple departments and occasional extended support during system issues.

Application Note :
• The applicant must be a job seeker.
• The applicant must be an Omani national.
• For applicants with previous work experience, at least three (3) months since their last employment movement recorded in the Ministry of Labour system, as of the date of this announcement.
• The applicant must not have previously benefited from any training program funded by either the public or private sector.
• The applicant must have no more than three (3) years of work experience.
• The applicant must not be more than 38 years of age
• The closing date is 3rd August 2026.